FAQ's
How can I contact Flow Anchor?
Email us anytime at customerservice@flowanchor.net. We read every message and usually reply within 1–2 business days.
Do you ship worldwide?
Yes. We ship internationally. Delivery times vary by country and customs.
Can I change or cancel my order?
Yes — if it hasn’t been processed yet. Email customerservice@flowanchor.net with your order number as soon as you can. Once an order is packed or shipped, we can’t change or cancel it, but returns may still apply (see below).
Where do you ship from?
Orders ship from our fulfillment partner in Hong Kong. (We’ll update this page if we add US inventory for faster domestic delivery.)
What payment methods do you accept?
Visa, Mastercard, American Express, Diners Club, Discover, Shop Pay, Google Pay, Apple Pay, and PayPal.
When will my order be processed?
We process orders within 1–3 business days (Monday–Friday, excluding holidays). You’ll get a confirmation email when it ships.
How long will it take to receive my order?
After processing, delivery is typically 7–21 business days depending on your country and carrier. You’ll get tracking as soon as it’s available.
What if I don’t receive my order?
First check your tracking link and spam folder. If tracking shows delivered but you don’t have it — or it’s been longer than expected with no movement — email customerservice@flowanchor.net with your order number. We’ll help track it down or make it right.
Will I be charged customs and taxes?
Your order total at checkout includes what Shopify collects when required (for example, some sales tax). International orders may also owe customs duties, VAT, or import fees charged by your country — those are set by local customs and aren’t collected by Flow Anchor. They’re the buyer’s responsibility unless we say otherwise at checkout.
How do I return an item?
Email customerservice@flowanchor.net within 30 days of delivery with your order number and reason. We’ll send return instructions. Items should be unused and in original packaging when possible (defective items are the exception).
What if the items I received are defective, incorrect, or damaged?
We’re sorry — that shouldn’t happen. Email customerservice@flowanchor.net within 7 days of delivery with your order number and clear photos. We’ll replace the item or refund you; you shouldn’t have to pay to fix our mistake.
When will I receive my refund?
Once we approve your return or claim, refunds are issued to your original payment method within 5–10 business days. Bank or PayPal timing can add a little extra.